Frequently Asked Questions
Everything you need to know about your NUMOYA beauty journey.
When will my order arrive?
Standard shipping typically takes 3-5 business days within the continental US. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are NUMOYA products cruelty-free?
Yes, we are committed to ethical beauty. All NUMOYA products are 100% cruelty-free and are never tested on animals at any stage of production.
How can I check the status of my order?
You can check your order status by logging into your NUMOYA account or by clicking the 'Track Order' link found in your shipping confirmation email.
Do you offer international shipping?
Currently, we ship to select international locations. Shipping rates and delivery times vary by country and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.